The look of the Blackboard submissions page is changing.

The interface for Blackboard submissions such as essays, some timed assessments and some exams is changing on the 2nd of June 2023. There is no change to functionality, but you should familiarise yourself with the difference before any deadlines.  

After the 2nd of June, if you need to upload a submission, this option is contained within a concertina menu. This makes the interface less confusing, allowing you to select the options you need without having to navigate the options you dont.

Below are three images: one showing the current interface and two showing the new interface.

The old interface has all the ‘Attach Files, ‘Write Submission and ‘Add Comments’ functions on display. 

Old submission point: this is the old submission point for Blackboard which has all upload options on display.

 

The new interface places the features you are used to behind concertina menus.

 

New submission point (unexpanded): the new submission points have three clickable options: one called "Create Submission", one called "Upload Files", and one called "Add Comments"

 

Once expanded with a click, the same options are available to you. 

 

New submission point (expanded): once the "Upload Files" option is clicked, three buttons are revealed; one for "Browse Local Files", one for "Browse Content Collection", and one for "Browse Cloud Service". 

 

 

Now resolved – Blackboard access disruption


This issue is now resolved. IT Services has restarted the University’s DNS servers, which has fixed the on-campus Blackboard access issue that was persisting this morning. If you are still experiencing any issue, please contact IT Services.


The Blackboard access issue from yesterday, which was fixed by Blackboard at source, is persisting for some users today – notably, people attempting to access Blackboard on campus. IT Services is investigating why this is the case, supported by Blackboard.

In the meantime, you may be able to access Blackboard using a Virtual Private Network (VPN) or by using a mobile phone as a hotspot. If you are still encountering problems on your own device, you can attempt to resolve them by flushing your DNS, using the instructions found on the IT Services status page.

We understand that many students might have had submission deadlines yesterday or today. The Schools are aware of the problems affecting Blackboard access. If this situation applies to you, your School or Faculty will be in contact with further instructions. If you have any urgent concerns, please contact your School Admin team for the best localised support for you.

Now resolved – Issue concerning submission receipts not being received is being investigated


This issue is now resolved


Today (20th April 2023), Blackboard reported an issue which may have prevented some students from receiving submission receipts for Blackboard assignments, or which may be causing a delay to them being received. The Digital Education Office is working with Blackboard to investigate this issue and ensure it is resolved.

Update: Between around 12.00 and 1.15 today, a global Domain Name Server issue affected the blackboard.com domain, meaning that some services that need to access this domain were unable to. These included accessing Turnitin and Qwickly Attendance through Blackboard, and there was also a delay in submission receipts arriving (due to domain checks in mail servers). This issue has now been resolved, and all services should be working normally.

‘Full screen’ view option not displaying for some Re/Play videos (now resolved)


This issue has now been resolved, so you should be able to see a full screen option without using the below workaround.


We are aware of a problem with selecting ‘full screen’ for Re/Play videos when accessed via the Re/Play link on a Blackboard course menu. Our supplier is investigating as a matter of urgency.

In the mean time, you can get the ‘full screen’ button to show by opening the video collection in a new tab or window:

  • click the Re/Play link in the course menu as normal to open the collection
  • ‘right-click’ (PC) or ‘CTRL + click’ (Mac) on the ‘Home’ button at top left (see screenshot below)
  • select “Open link in new tab” or “Open link in new window” from the menu that appears.

This workaround has been successfully tested in Chrome and Edge browsers.

Picture of Re/Play home screen

Re/Play – timeout errors (now resolved)

This issue is now resolved.

We are aware of a timeout error message when students are accessing Re/Play from a Blackboard course menu link (eg to the unit collection of all recordings). The supplier has identified the issue is related to search based functions in their systems, and is working to resolve the issue as soon as possible. Recordings added or shared by other methods – eg those added in course folders or other sections – are currently unaffected.

We apologise for any inconvenience this may cause; we are working to restore access as soon as possible.

Clear your cache to prevent possible equation display issues

Occasionally, you may find equations do not display correctly in Blackboard. If this occurs, you should clear your browser cache, then refresh/reload the Blackboard page or tab. Clearing the cache can also be done in advance as a preventative measure, once you have logged into Blackboard, eg if you are taking a test which includes equations.  

Firefox is unaffected by these occasional equation display issues.  

How to clear your cache

Chrome

  1. Click on the group of three dots in the top-right corner of the Chrome window to open the menu.
  2. Select ‘Settings’ from the menu.
  3. On the ‘Settings’ screen, scroll down until you reach the ‘Privacy and security’ section.
  4. Click on ‘Clear browsing data’.
  5. On the ‘Clear browsing data’ screen, tick the box next to ‘Cached images and files’, set the time range to ‘All time’ and click ‘Clear data’.
  6. Close down the Settings tab and refresh/reload the Blackboard page.

Microsoft Edge

  1. Click on the group of three dots in the top-right corner of the Edge browser window to open the menu.
  2. Select ‘Settings’ from the menu.
  3. On the ‘Settings’ menu, select ‘Privacy & security’ from the list on the left side of the menu.
  4. Under the ‘Clear browsing data’ heading, click ‘Choose what to clear’.
  5. Set Time range to ‘All time‘ then tick the box next to ‘Cached images and files’ and click ‘Clear now’.
  6. Close down the Settings tab and refresh/reload the Blackboard page.

Digital Skill – What is a cache and what happens when you clear it?

A ‘cache’ is used by internet browsers when loading a page, to help make the page load faster. The browser essentially remembers small bits of the webpage – like images, logos, buttons etc – so that it can load them again much faster. However, sometimes this can be a problem, if the website is updated and the saved ‘cache’ is no longer the same as what’s actually on the page. A cache won’t contain information like passwords, or your browsing history.

Knowing how to clear your cache is a really important digital skill to learn, and it’s worth spending a few minutes practicing how to do it. Clearing your cache is one way you can check whether any issues you are experiencing are actually something wrong with the website, rather than something that is caused by your browser. If you need to contact IT services about an issue, they may well ask whether you have tried clearing you cache, so doing so in advance is a good way to speed up getting the help you need.


Spellchecking in Blackboard Essay/Free Text style questions

Screenshot of the Spell Check button.

If you need to check the spelling of a word when entering text into an essay or “free text” style question, you can use the Spell Check button in the tool bar.

Clicking the button will spellcheck content in the text box, highlighting any suspected misspellings. You can read more about this functionality on the Blackboard Work with Text support page for students.

 

 

Turnitin maintenance 14-15 January 2023

Turnitin maintenance 14-15 January 2023

Turnitin have informed us that their services will be unavailable due to scheduled maintenance from Saturday 14th January 2023 at 17:00 until Sunday 15th January 2023 at 01:00 GMT.  During this maintenance window users will be unable to submit assignments or view marks and feedback.

Further information is available on the Turnitin status page.

Re/Play – timeout errors (now resolved)

This issue is now resolved.

We are aware of a timeout error message when students are accessing Re/Play from a Blackboard course menu link (eg to the unit collection of all recordings). The supplier has identified the issue is related to search based functions in their systems, and is working to resolve the issue as soon as possible. Recordings added or shared by other methods – eg those added in course folders or other sections – are currently unaffected.

We apologise for any inconvenience this may cause; we are working to restore access as soon as possible.

Meet Jack – Bristol Futures student mentor

Have you already taken one or more of the Bristol Futures Open courses? Ever thought about what it’s like to be a Bristol Futures mentor? Applications are open until the 7 September via MyCareer.

In this Digitalk blog, we hear from Jack about his experience as a student mentor on the Bristol Futures Sustainable Futures course in academic year 2021/22.

Profile photo of Jack, student mentor smiling.

The Sustainable Futures course first came to my attention when I was completing it as part of the Bristol PLUS Award. During the 4 weeks, I was impressed with the various aspects of sustainability that were exposed in such a short period. Throughout every step of the course, I was intellectually stimulated, giving me the opportunity to level up my skillset. The opportunity to explore sustainability with an online community of users and mentors made the whole experience more interesting and enjoyable.

With the wish to relive the experience, I further completed the other two courses that the Bristol Futures Team had to offer – I was hooked!  With a lingering sense of euphoria after the courses, I eagerly watched (stalked) the careers website praying that an opportunity to join the team would appear… and it did!

The beginnings

Trained and prepped, I was ready for my first run on The Sustainable Futures course. Working alongside me was a friendly close-knit team from all diverse backgrounds, some experienced some new. As the floodgates opened, users rushed in, brimming with new and fresh ideas. You could feel the positive energy through the screen, people from all walks of life joining together to discuss one of the most important issues of our time – it was incredible!

The week progressed smoothly, with topics of happiness and purpose being discussed throughout the week. Towards the end of the week, we began to highlight any key themes which were present for the lead educators to produce end of week feedback. When the week finished, I was taken aback a bit. I could not believe how enjoyable this was – I felt like I was learning not working.

The peak

The next two weeks flew by, with the topics of food waste and microplastics being a hit with many users. As we journeyed through these weeks, we monitored the chat, stimulated meaningful discussion, and promoted social learning. This was achieved through researching and sharing information which we had found relevant and interesting to the discussion in hand.

Watching the progression of users throughout the course is exciting, as they become more comfortable in expressing their thoughts on each topic. On occasions I got a bit carried away reading about other’s experiences and lessons they had learnt, from nurses to retired miners, they were all willing to share their wealth of knowledge that made it difficult to stop reading.

Halfway through our journey we were given the opportunity to share Bristol-specific events, societies, and local organisations that deserved promotion. This was an amazing chance to do some extra research (and try them out in person) to find out what is being done within Bristol, stumbling upon new start-ups, apps, and initiatives all looking to become more sustainable.

The goodbyes

From the personal, to the local to the global and finally back to the personal, we come to the final week of the course. Often neglected topics were covered throughout the week including mental health where many users shared the difficulties they had faced, how they overcame them and the lessons they learnt. Being part of an online community where people are comfortable enough to share their issues is truly amazing.

One of my favourite aspects about being a mentor on the course is seeing the impact we have had as a team through reflections from users at the end of the course. Here are some examples of user reflections.

From Changing views on sustainability:

‘I always thought people who made content sustainability where toothless in their approaches.  However, after completing this course, it changed my mind.’

To helping people, seek comfort:

‘It was enough for me to ease my climate change anxiety and helped me to have new and different perspectives to do things about it.’

To inspiring:

‘What I got from the course was learning about FoodCycle – I had my first volunteering session with them on Saturday and I enjoyed it so much, as it encapsulated what I enjoy doing most.’

The course had unfortunately come to an end, however for a Bristol Future Mentor the journey has just began. I have just finished mentoring on my third course, and it gets better each time. Each course stretches over 4 weeks, with 3 course runs (with mentors) each year, starting at the beginning of each term and after the summer exams. With the ability work flexible hours, you can ensure that can prioritise your studies when necessary. This makes it a perfect part-time job. If you get the opportunity to take part, grab it with both hands you will not regret it.

Interested in becoming a Bristol Futures mentor?

To apply, see the full role description and link to the application form due by the 15 September 2022 via MyCareer.

Further information on the Bristol Futures Open courses can be found on the Bristol Futures website.

If you have any further questions, you can e-mail the Bristol Futures team on uob-bristolfutures@bristol.ac.uk

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