Access to Re/Play recordings – Update

This post is a further update to the issue first identified on 07 February, where students were seeing an error message when trying to use the Re/Play link in the Blackboard left-hand menu.

As reported yesterday, all students should now be able to access Re/Play materials shared via left-hand menu links in Blackboard. Automated recordings have not been affected, and no recordings have been lost. Recordings will be available after 48 hours or when published by the academic staff member, as usual.

However, we are still applying fixes to some pre-existing problems with Re/Play which might affect whether you can view some videos in Blackboard. Yesterday, there were some sporadic reports of videos being unavailable if added into Blackboard so that they appear as a thumbnail image and a link within a course page.

If this is affecting you, first try to access any unavailable videos via the Re/Play link in the left-hand menu of your course, if that is available to you. If the problem persists and you need urgent access, please contact your school, or the IT Self Service site Home / IT Services Self Service (ivanticloud.com).

We hope to have this issue resolved as soon as possible and are still actively working on solutions.

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