Written by Souwoon Cho, Digital Education Developer
You might have already seen or read articles about the importance of body language when communicating with others. In some cultures, to show your engagement this can include maintaining eye contact, sitting up straight, and not crossing your arms.
As we find ourselves in a world where hybrid teaching and working is becoming the norm, how does the importance of body language translate to the digital world? In this blog, we delve into some of tips to help you to improve your digital body language.
Check and re-check before you send
In June 2021, Whatsapp tweeted:
Over 100 billion personal messages a day are end-to-end encrypted by default on WhatsApp.
This staggering statistic reflects the sheer volume and frequency we send messages on a daily basis. The ease and speed of sending and receiving instant messages can often create typos, misunderstandings and ultimately tension in your relationships. It’s worth taking the time to read and re-read your messages to check:
- What details should you include for the receiver to respond to your message?
For example, if you’re e-mailing your school office, have you included your full name, student number and the name of the unit you are querying? University staff are working with hundreds of students, so providing these details will give the receiver clarity to respond to your query more efficiently.
- Have you read and understood the message you are responding to?
While moving between lectures, you might find yourself checking and responding to e-mails quickly and on the move. Trying to multi-task and respond quickly can lead you to mis-read or miss out key details from the message causing more confusion in the long-run.
- What is the call to action in your message?
It can be confusing what is expected from us when we receive a message. Enhance the clarity of your message by specifying if the message is just for information or if you expect them to respond or action something by a certain date.
Establish expectations from the start
Today, we have an incredible choice of digital tools and channels to help us communicate with others. But how to you choose the right channel and the right time to communicate?
When working in groups, put in that extra work at the start to establish from the beginning the group’s preferred communication channel (for example Microsoft Teams, Whatsapp, Facebook) and the group’s expectations for responding. This is sometimes referred to as digital netiquette.
Every lecturer will have their preferred time and way of communicating with you as a student. If this was not clear from your introductory lecture, ask your lecturer for clarity on how they prefer questions to be asked outside of the classroom and what you should expect in terms of response times. Whether that is asking questions via e-mail, Padlet, Blackboard forum or a Microsoft Team’s channel, it is best for you to know which channel you should use, and how you are expected to use it from the start for a better learning experience.
Don’t forget your human side
While in theory digital communication can strengthen your connections with others, it’s very easy to forget that there is a human behind every message you send and receive. Without physical body language, it is even more challenging to communicate your feelings or gauge the feelings of others.
If you are attending lectures or seminars online, a simple way to do this is turning on your camera to replicate the body language signals you would communicate in person. There are many reasons why you may choose not to turn on your webcam. If this is the case for you, make the effort to engage with the chat functions where available. Erika Dhawan a digital collaboration expert recommends using the power of punctuation and emojis to communicate your feelings, your engagement and to add context to your messages.
In situations where you are finding messages are being misunderstood, it is okay to try to revert to another channel. Particularly if the topic of conversation is complicated or sensitive, a phone call or face-to-face meeting may be best to move the conversation in a positive direction.
Going forward, communicating digitally with your peers, lecturers and colleagues will continue to play a key part in your day-to-day lives at university and in the workplace. How do you rate your digital body language? Do you have any tips or resources for mastering digital communication? Let us know in the comments below.