Now resolved – Blackboard access disruption

This issue is now resolved. IT Services has restarted the University’s DNS servers, which has fixed the on-campus Blackboard access issue that was persisting this morning. If you are still experiencing any issue, please contact IT Services.

The Blackboard access issue from yesterday, which was fixed by Blackboard at source, is persisting for some users today – notably, people attempting to access Blackboard on campus. IT Services is investigating why this is the case, supported by Blackboard.

In the meantime, you may be able to access Blackboard using a Virtual Private Network (VPN) or by using a mobile phone as a hotspot. If you are still encountering problems on your own device, you can attempt to resolve them by flushing your DNS, using the instructions found on the IT Services status page.

We understand that many students might have had submission deadlines yesterday or today. The Schools are aware of the problems affecting Blackboard access. If this situation applies to you, your School or Faculty will be in contact with further instructions. If you have any urgent concerns, please contact your School Admin team for the best localised support for you.

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