A reflection on my time as a Student Digital Champion

Written by Olivia Muggleton, Student Digital Champion

Olivia Muggleton

I began my role as a Student Digital Champion (SDC) in the Summer of 2021. Having recently returned from my much needed post exam holiday, I was re-energised and raring to start making some changes to our digital learning experience as students at the University of Bristol. Since then, I am proud to say that I have provided the DEO with a number of insights, resources and other miscellaneous contributions which I feel will prove useful, not only for current and future students, but also for the DEO in helping them understand what it is that works for us. Beyond this, however, I have also received an immeasurably valuable experience thanks to the DEO, as it has pushed me to develop my skills and confidence in a way that I could not have imagined prior to that Summer of 2021.   

As it was an entirely remotely based role, being an SDC enabled me to gain valuable work experience despite living at my home in South Wales for my final two years of study. Although I was wholly inexperienced in working remotely, I soon discovered that organisation, time management and the ability to work productively and efficiently with minimal supervision, were going to be key to adapting successfully to this new style of work (at the time I had also started Peer Mentoring so this lesson was learnt doubly as fast!). As I was afforded great freedom to select and complete my tasks and projects in my own time, the SDC role really enhanced my skills in all the aforementioned areas, especially as it was a role that I undertook alongside my fulltime studies – Self motivation and drive are essential! As a result, I am now confident not only in my ability to adapt to new modes of working, but also in my ability to produce high quality work in a timely and efficient manner, by setting my own deadlines and keeping a thorough log of my hours. 

Desk with a laptop and lamp. Photo by Rich Tervet on Unsplash

Being able to work autonomously in this sense was not, however, the only skill that I developed thanks to my work as an SDC. The ability to communicate and work well in a team was also a central requirement for this role. Thanks to the highly collaborative and open minded environment that the DEO and other SDCs have created, this is an ability which I feel I have strengthened tenfold. I now feel that I can better appreciate the value and insight that can be gained by encouraging individuals from diverse backgrounds and circumstances to share their ideas and perspectives, as these will inevitably lead to more effective problem solving and an all-round more supportive (and subsequently productive) workplace – From accessibility requirements and culture to professional background, everyone has a unique perspective which can enable you to see the bigger picture when trying to creatively solve problems and overcome particular challenges. In the same vein, the SDC role provided me with an opportunity to focus on the areas of my communication skills which I felt least confident in – For instance, I was able to coordinate and lead two presentations which portrayed the student voice to university staff and academics within and beyond the University of Bristol. This has increased my confidence in presenting and orally communicating my ideas to my team members and audiences in a formal, presentational setting. It has also improved my confidence in taking the lead on projects, a confidence subsequently demonstrated by taking the lead in creating the student digital glossary and keyboard shortcut guide. 

While I would love to elaborate on all the interesting projects and tasks that I had the pleasure of working on during my time as a SDC (and all the skills that I subsequently developed in relation to these projects), I believe it is sufficient to say that this was an incredible opportunity, for which I owe a great deal to the DEO. Accordingly, I would like to take this opportunity to express my gratitude to the following individuals who made working as an SDC such a valuable and enjoyable experience. Firstly, I cannot convey enough thanks to Naomi (Nay), my first port of call when I needed any guidance in this role – From the beginning Nay has always been in touch and eager to put our ideas into practice, she really cares about our progression as SDCs and what we get out of the role, not simply how we can benefit the DEO. She works incredibly hard and is generally a lovely person who always made me feel comfortable in expressing any thoughts or feedback and regularly encouraged me to pursue the things that I cared about most. I would also like to thank the rest of the DEO team – Every one of them truly respect and actively seek out the student perspective, going out of their way to do it justice. It was nice to be treated as an equal in a professional environment where my input was highly valued, and I have the upmost confidence that the team will continue to work hard to shape their work around the needs and concerns of the students at the university long into the future. Last but not least I would like to thank my fellow SDCs – Although I have seen many come and go due to my extended time within the role, each one of them has inspired me with their ideas and passion, enlightened me and opened my eyes to perspectives and challenges which I may never have even considered without their contributions. Everyone has always been friendly and eager to help each other to be successful, which made for a very easy environment to collaborate and work productively as a team, so thank you!  

Person walking on a beach. Photo by José M. Reyes on Unsplash

I think my three extensions make it quite clear that I would happily go on to continue my work as a SDC, but unfortunately I could not do the role justice as I am no longer a student! So where do I go from here? As of July I have completed my LLB Law with The University of Bristol and cannot wait to get stuck into the legal world in practice. It is fair to say that this role has set me up incredibly well and provided me with a level of confidence in many skills which will prove highly transferable when I commence my next role. From team working and communication (written and oral) to problem solving and even remote working (time management, minimal supervision, organisation), working as an SDC has enabled me to leave university feeling prepared and ready to tackle the next phase in my life, but it has also provided me with some treasured friends which I know will help me on that journey.  

Girl looking over hills. Photo by Vlad Bagacian on Unsplash

All that is remaining for me to say (in case I have not made it clear enough) is that I highly recommend that you apply to become an SDC – It is more than a source of extra income, it is an opportunity to shape the digital learning experience that is provided by The University of Bristol (and perhaps beyond) while gaining valuable experience and friendships along the way.  

Thank you 

Diolch 

Olivia 

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