Clear your cache to prevent possible equation display issues

Occasionally, you may find equations do not display correctly in Blackboard. If this occurs, you should clear your browser cache, then refresh/reload the Blackboard page or tab. Clearing the cache can also be done in advance as a preventative measure, once you have logged into Blackboard, eg if you are taking a test which includes equations.  

Firefox is unaffected by these occasional equation display issues.  

How to clear your cache

Chrome

  1. Click on the group of three dots in the top-right corner of the Chrome window to open the menu.
  2. Select ‘Settings’ from the menu.
  3. On the ‘Settings’ screen, scroll down until you reach the ‘Privacy and security’ section.
  4. Click on ‘Clear browsing data’.
  5. On the ‘Clear browsing data’ screen, tick the box next to ‘Cached images and files’, set the time range to ‘All time’ and click ‘Clear data’.
  6. Close down the Settings tab and refresh/reload the Blackboard page.

Microsoft Edge

  1. Click on the group of three dots in the top-right corner of the Edge browser window to open the menu.
  2. Select ‘Settings’ from the menu.
  3. On the ‘Settings’ menu, select ‘Privacy & security’ from the list on the left side of the menu.
  4. Under the ‘Clear browsing data’ heading, click ‘Choose what to clear’.
  5. Set Time range to ‘All time‘ then tick the box next to ‘Cached images and files’ and click ‘Clear now’.
  6. Close down the Settings tab and refresh/reload the Blackboard page.

Digital Skill – What is a cache and what happens when you clear it?

A ‘cache’ is used by internet browsers when loading a page, to help make the page load faster. The browser essentially remembers small bits of the webpage – like images, logos, buttons etc – so that it can load them again much faster. However, sometimes this can be a problem, if the website is updated and the saved ‘cache’ is no longer the same as what’s actually on the page. A cache won’t contain information like passwords, or your browsing history.

Knowing how to clear your cache is a really important digital skill to learn, and it’s worth spending a few minutes practicing how to do it. Clearing your cache is one way you can check whether any issues you are experiencing are actually something wrong with the website, rather than something that is caused by your browser. If you need to contact IT services about an issue, they may well ask whether you have tried clearing you cache, so doing so in advance is a good way to speed up getting the help you need.


Spellchecking in Blackboard Essay/Free Text style questions

Screenshot of the Spell Check button.

If you need to check the spelling of a word when entering text into an essay or “free text” style question, you can use the Spell Check button in the tool bar.

Clicking the button will spellcheck content in the text box, highlighting any suspected misspellings. You can read more about this functionality on the Blackboard Work with Text support page for students.

 

 

Turnitin maintenance 14-15 January 2023

Turnitin maintenance 14-15 January 2023

Turnitin have informed us that their services will be unavailable due to scheduled maintenance from Saturday 14th January 2023 at 17:00 until Sunday 15th January 2023 at 01:00 GMT.  During this maintenance window users will be unable to submit assignments or view marks and feedback.

Further information is available on the Turnitin status page.

The Digital Education Office are hiring!

Following on from last years trial, we are keen to hire some more Student Caption Editors to work with us again starting in February 2023.

Student Caption Editors

We know that captions are incredibly popular with students and that many use them regularly. We use Automatic Speech Recognition (ASR) to generate captions on all Re/Play content. ASR is not perfect and does generate mistakes. The UoB Digital Education Office (DEO) are looking to recruit 16 Student Caption Editors to help correct captioning errors. Initially we are targeting teaching material from Law, Economics and Biochemistry as they traditionally have high numbers of student views. Candidates with other areas of study will be considered. To apply for this role, you need to be a current student at the University of Bristol. You’ll be working an average of 5 hours per week for a year.

Re/Play – timeout errors (now resolved)

This issue is now resolved.

We are aware of a timeout error message when students are accessing Re/Play from a Blackboard course menu link (eg to the unit collection of all recordings). The supplier has identified the issue is related to search based functions in their systems, and is working to resolve the issue as soon as possible. Recordings added or shared by other methods – eg those added in course folders or other sections – are currently unaffected.

We apologise for any inconvenience this may cause; we are working to restore access as soon as possible.

Take part in our Digital Insights Survey!

Have you got time to tell us about your experiences of digital teaching and learning within the University’s online environments?

Our Digital Insights survey is now open! Responses are anonymous but play a huge part in the development of our digital development. This year it’s more important than ever to have your say, as the University is looking at the Digital Learning Environment in order to make tangible improvements to your learning. The Jisc Digital Experience Insights Survey aids us in our work to continuously enhance the student experience. As well as looking at our own data, we will be able to compare our results with other education providers and benchmarking data across institutions. Find a link to complete the survey here, it takes ten minutes to complete: Digital Insights Survey.

Person sat working on a laptop
Photo by Christin Hume on Unsplash

 

 

The Re/Play student survey

Have you got some time to complete our Re/Play student survey?

Re/Play is the function inside Blackboard that lets you watch back your recorded lectures and other videos. You may also see the tool referred to as Mediasite. The University wants to better understand how students use Re/Play, what you find useful and what you find frustrating so they can make the system work better for you.

Please complete this five-minute survey by 5pm on Friday 18th of November and have your say!

You can find out more about Re/Play on our Student Essentials page.

Turnitin Transition 2022

If you are submitting using Turnitin don’t forget to download your digital receipt. If you used Turnitin in previous years please note that, due to the new version of Turnitin, the interface looks a little different this year and you will no longer receive an email receipt. Find out more information, including screenshots, on the Turnitin Transition 2022 page.

Clearing your cache to prevent possible equation display issues

There has been an update to this issue in a post from 5th January 2023. Please refer to the up to date instructions in this new post.

You may have seen an issue with equations not displaying properly in some browsers when using Blackboard. This was resolved by Blackboard on the 6th October, however the DEO have recently received reports that a small number of users have continued to experience issues with equations they have previously viewed in their browsers. If an equation is not displaying properly for you, please clear your browser cache and cookies (using, for example, these instructions), then reload the pageThis only needs to be done once on the device and browser being usedand can be done at any time (for example, in advance of taking a test which includes equations), after which the issue should not persist or recur 

The Digital Education Office are hiring!

Following on from the great work of our Student Digital Champions, we are keen to hire some more students to work with us again starting in January 2023.

Student Digital Champion 

The UoB Digital Education Office (DEO) are looking for passionate students to work with us to ensure that all students can get the most out of their digital and blended learning experiences at Bristol. As a Student Digital Champion, you will be talking to students, course reps and staff members to hear what is or isn’t working in our online learning environments, and identify good practice in teaching and assessment. You will be working as a team, with the DEO and other Student Digital Champions, to identify and address key challenges the student body are facing when learning in an online, blended or hybrid environment, and then propose, pilot and implement practical solutions. In addition, you’ll be adding your own personal experiences and feedback to the work of the DEO, and helping us shape the work we do in real time. To apply for this role, you need to be a current student at the University of Bristol. You’ll be working an average of 3 hours per week spanning from January to December. 

You can read more about how our previous students have found the role in our past blog posts.

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